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419-259-9400 HCVP 419-246-3183

Pay Online

Please find our online rent payment portal here: Online Rent Payment Portal

Online Bill Pay

Frequently Asked Questions

Q. Do we have to pay online, or can we still pay by check or money order?

A. You are not required to pay online; however, it is an alternative option that may be more convenient.

Q. How do I sign up for online payments?

A. You may go to to register.

Q. I cannot find my Account Number...what should I do?

A. The number should be in top right-hand corner of your billing statement next to the statement date. If you do not see the number, please contact Finance Department for assistance 419-259-9531.

Q. Will I receive a confirmation of payment through the online system?

A. Yes, the confirmation will be sent to the email address provided at registration. Please wait for confirmation and do not click the button again or you will be charged twice.

Q. What happens if I accidently pay my rent twice?

A. Please contact Finance Department for assistance 419-259-9531.

Q. Will late fees be assessed if payment is made on the 7th day?

A. No, late fees will only be assessed after the 7th day of the Month.

Q. How long do payments take to process?

A. Payments will be processed through the Accounting Department within 2 business days.

Q. Will the system be able to post partial payment towards my balance?

A. Yes, you can make partial payments towards your account balance.

Q. What happens if I do not have sufficient funds in my account?

A. The payment will be reversed, and an additional $20 NSF charge (Non-Sufficient Funds) will be added to the account and lease violation given to resident.

Q. What if I am being evicted for non-payment will I be able to pay online?

A. No, you will need to contact your Property Management Office or the Legal Department for further assistance.

Q. If I have any questions regarding payments, who do I contact?

A. Please contact Finance Department for assistance 419-259-9442

Q. How can I learn more about the Online Rental Payment System?

A. Please click on the Facebook Live video link located on this page for reference

Q. What is the advantage of creating an account?

A. The advantage is you can start and stop recurring payments at any time. This also saves time and process payments faster.